Dear customer,
Thank you for choosing our Programming Technology shop as your partner to learn and improve your skills. We are aware that there may be some unforeseen problems during the purchase of digital products, and in order to ensure that your shopping experience is pleasant and hassle-free, we hereby clarify the following refund policy, especially in cases where documents are garbled, files cannot be opened, or instructions cannot be followed.
1. Refund conditions
Garbled or unopenable file: If the programming file you purchased is garbled, damaged or completely unopenable after properly unziping it and trying to open it using common software (such as programming IDE, text editor, etc.), you have the right to request a refund.
Tutorial operation cannot be achieved: If you strictly follow the tutorial steps provided by us, but due to errors, omissions or inconsistent with the actual technical environment, you are unable to complete the expected learning objectives, you can also contact us to request a refund.
2. Refund process
Submit evidence: When you encounter the above problems, first try to solve the problem yourself (such as checking whether the file download is complete, updating the software version, etc.). If the problem persists, please be sure to provide one or all of the following evidence so that we can quickly process your refund request:
Screenshot: Displays a screenshot of the screen whose files are garbled, corrupted, or cannot be opened.
Screen recording: Record the process when you follow the tutorial steps but do not succeed, ensuring that the screen recording is clear and accurately reflects the problem.
Detailed problem description: Includes the specific problem you encountered, the steps you tried to resolve, and the results.
Contact customer service: Submit the above evidence and your order information (order number, purchase time, etc.) to us through our customer service channels (such as in-store customer service system, email or designated contact information). Our customer service team will contact you as soon as possible after receiving the information to verify the situation.
Audit and refund: After an audit confirms that the problem is true, we will start the refund process based on your payment method. The refund amount will be returned to your payment account, the specific arrival time may vary depending on the payment platform, please wait patiently.
Third, precautions
Please ensure that the evidence you provide is true and valid so that we can process your refund request quickly and accurately.
Refund requests due to personal reasons (such as mistaken purchases, repeated purchases, etc.) will be evaluated and processed on a case-by-case basis.
This refund policy only applies to programming technology related products or services sold in this store, the specific terms may vary depending on the nature of the product, please refer to the policy displayed on the page at the time of purchase.
We are always committed to providing you with high quality programming learning resources and services, and look forward to your every visit can be fruitful. If you have any questions or need help, please feel free to contact our customer service team, we will be happy to serve you!